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Shipping & Returns

Shipping & Returns

 

Satisfaction Guarantee  

  • We offer a choice of full credit, equal exchange, or your money back without restocking fees for all regular stock items.
  • If for any reason you are not 100% satisfied with a product you receive from us, you may return the product within 15 days from the time of receipt, for a full refund or exchange of the product you purchased. Within this time, products may be returned, freight prepaid, and must be in their original packaging and in a resalable condition 
  • Returns for special order items not shown on our website may be subject to restocking fees, as well as shipping or other fees.
  • Shipping errors, missing items or damages must be reported to us immediately. Damages should be accompanied by a signed bill of lading acknowledging the damage.
  • Items returned will be inspected for damage or misuse at which time they may be subject to restocking fees, other fees or refused, prior to the issuance of any credit.
Freight 
  • Shipments are shipped F.O.B. Toronto. Unless a specific carrier is requested, the most economical and expedient means of transportation will be determined by our staff.
Taxes
  • Taxes are extra, where applicable
Prices & Specifications
  • The current prices in effect when you order will apply. Quantity discounts may also be available. Contact us for a quotation.
  • Product specifications and prices are subject to change without notice
Backorders
  • If an item is not in stock when your order is placed, we will give you an expected delivery date and keep you advised of its status. We will also offer alternative items whenever possible.